privacy policy

Article 1 General Provisions

· Personal information refers to information about a living individual that can identify the individual by name, resident registration number, etc.
(Including information that can be easily combined with other information to identify a specific individual even if the information alone cannot identify a specific individual)

· Estien Co., Ltd. (hereinafter referred to as “ESTIEN Co., Ltd.”) takes the protection of customers’ personal information very seriously, and complies with the personal information protection regulations of related laws such as the Personal Information Protection Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. there is.

“Estien Co., Ltd.” informs you through the personal information processing policy for what purpose and method the customer's personal information is collected and used, and what measures the company is taking to protect the customer's personal information.

· Estien Co., Ltd. discloses the personal information processing policy on the first screen of the homepage (https://www.estien.com/) so that customers can easily view it at any time.

· “Estien Co., Ltd.” informs you through the personal information processing policy for what purpose and method the customer's personal information is collected and used, and what measures the company is taking to protect the customer's personal information.

Article 2 Items of Personal Information Collected

· “Estien Co., Ltd.” collects the following personal information to provide accurate answers to customer inquiries.

Collection items

· Required input information: email address, phone number

· Automatic collection: IP address, cookie, date and time of visit, service use record

Collection method

Information collection through customer inquiries, automatic log collection using log analysis programs

Purpose of automatic collection of personal information and matters related to refusal

· The company uses 'cookie' information that frequently stores and retrieves user information to provide personalized services. A cookie is a very small text file sent to the user's browser by the server used to run the website and stored on the user's computer hard disk.

· Purpose of use of cookies, etc.

: Identify the user's access frequency or stay time and use it to improve the service

· How to reject cookie settings

① Users have the option to set cookies. Therefore, as a method of rejecting cookie settings, you can allow all cookies by selecting the option of your web browser, go through confirmation every time a cookie is saved, or refuse to save all cookies.

② How to set (Explorer browser): Tools at the top of the web browser > Internet Options > Personal Information > Advanced > Set whether or not to allow cookies

Article 3 Purpose of Use of Collected Personal Information

“Estin Co., Ltd.” uses the collected personal information for the following purposes.

· Securing smooth communication channels, such as delivering notices for customer inquiries and investment inquiries, and confirming one’s intentions

Article 4 Consent to Collection of Personal Information

Customers can freely access most of the contents of the “ESTIEN Co., Ltd.” homepage without a separate membership registration process. However, when making a customer inquiry, you must enter the information corresponding to the required items, otherwise you may not receive a proper response to your inquiry.

Article 5 Consignment of Handling of Personal Information

The company's representative homepage is operated for the purpose of publicity and ethics reporting, so personal information is not consigned. However, we disclose the personal information processing policy of Vetshop online mall on the first screen of the homepage so that users can easily view it at any time.

- Estien Co., Ltd. Privacy Policy: https://estien.com/eng/private

Article 6 Matters concerning the provision of personal information to third parties

· The company processes the personal information of the information subject only within the scope specified in Article 1 (Personal Information Processing Items and Purpose), and does not provide it to others or other companies or institutions. However, the following cases are exceptions.

- When separate consent is obtained from the information subject

- If there are special provisions in other laws

Article 7 Link site

"Estien Co., Ltd." may provide links to other companies' websites or materials to customers. In this case, “Estien Co., Ltd.” has no control over external sites and materials, so it cannot be held responsible for and cannot guarantee the usefulness of the services or materials provided therefrom. If you click on a link included in the homepage and move to a page of another site, please review the policy of the newly visited site as the privacy policy of the site has nothing to do with Estien Co., Ltd.

Article 8 Rights of users and how to exercise them

· Customers can view or delete the personal information held by “Estien Co., Ltd.”, details of use of personal information, and consent to collection • use of personal information at any time. If a customer wishes to view or delete personal information, if the request is made in accordance with the procedure below, action will be taken without delay.

- Contact the person in charge of personal information management in writing, by phone or e-mail

· If a customer requests correction of an error in personal information, the personal information will not be used until the correction is completed.

· Customers can withdraw their consent to the collection and use of personal information at any time, and we will take necessary measures, such as destroying the personal information, except as stipulated by law.

· Customers are obliged to enter their personal information accurately and up to date, and the responsibility for accidents caused by inaccurate information lies with the customer.

· Use of the homepage and customer inquiries may be restricted in the case of stealing or violating other people's information or entering false information, and in case of damaging other people's information and dignity, they will be punished in accordance with the "Act on Promotion of Information and Communications Network Utilization and Information Protection, etc." You can receive it.

Article 9 Withdrawal of Consent to Collection and Use of Personal Information

· You can withdraw your consent to the collection and use of personal information through the website at any time. A request to withdraw consent can be processed as a request to delete personal information, and the request can be made according to the method below.

- Contact the person in charge of personal information management in writing, by phone or e-mail

· If we take measures such as withdrawing consent and destroying personal information, we will notify the customer without delay.

Article 10 How to destroy personal information

Estien Co., Ltd. destroys the collected personal information without delay when the retention and use period elapses. Retention and use period, destruction method are as follows.

Retention and use period

· Retention for 3 years after collection (management of customer inquiry history)

Destruction method

· Personal information written in writing: destroyed using a shredder

· Personal information stored in the form of an electronic file: deleted using a technical method that cannot reproduce the record

Article 11 Technical and administrative measures for personal information protection

Technical Measures Estien Co., Ltd. is taking the following technical measures to ensure safety so that personal information is not lost, stolen, leaked, falsified or damaged in handling personal information of customers.

· We take measures to prevent forgery and falsification of customer access records.

· Customer's personal information is protected through encryption during data transmission.

· “Estien Co., Ltd.” adopts a security device (SSL method) that can safely transmit personal information on the network using a cryptographic algorithm.

· In preparation for external intrusions such as hacking, we are fully committed to security through an intrusion prevention system and vulnerability analysis.

Administrative measures Estien Co., Ltd. establishes and implements an internal management plan for personal information protection.

· “Estien Co., Ltd.” limits access to customers' personal information to the minimum number of people. Those who correspond to the minimum number of people are as follows.

- A person who responds to customer inquiries and investment inquiries

- Persons in charge of personal information management, such as the person in charge of personal information protection and the person in charge

- Persons who are unavoidable to handle personal information for other business purposes

· “Estien Co., Ltd.” conducts regular in-house training and outsourced training on new security technology acquisition and personal information protection obligations for employees who handle personal information.

· “Estien Co., Ltd.” prepares internal procedures to prevent information leakage by people in advance through a security pledge when employees join the company, and to audit compliance with the personal information processing policy and employees.

· The transfer of duties of personal information handlers is carried out thoroughly while security is maintained, and responsibilities for personal information accidents after joining or leaving the company are clarified.

· Personal information and general data are not mixed and stored, but stored separately through a separate server.

· "Estien Co., Ltd." is not responsible for events that occur due to individual user mistakes or basic Internet risks, and loss, leakage, alteration, or damage of personal information due to mistakes by internal managers or accidents in technical management. If this occurs, the company will immediately notify the customer and devise appropriate countermeasures and compensation.

Article 12 Opinion Collection

· “Estien Co., Ltd.” values customer opinions, and if you have any questions, please contact the person in charge of personal information management, and we will give you a quick and accurate answer.

· “Estien Co., Ltd.” operates a complaint handling center for smooth communication with customers. Contact information is as follows.

- E-mail : help@estien.com

- Tel : 02-3471-1915

- Telephone consultation is available only on weekdays from 09:00 to 18:00, and we will respond sincerely to email consultations within 12 hours of receipt. However, in principle, it is processed the next day after working hours or on weekends and holidays.

· If you need consultation on other personal information, you can contact the Personal Information Infringement Report Center, the Information Protection Mark Certification Committee, the Internet Crime Investigation Center of the Supreme Prosecutor's Office, and the Cyber Crime Investigation Unit of the National Police Agency.

Personal Information Dispute Mediation Committee: 1833-6972

· URL : https://www.kopico.go.kr

Personal Information Infringement Report Center: 118

· URL : http://privacy.kisa.or.kr

Supreme Prosecutors' Office Cyber Crime Investigation Team: 1301

· URL : http://www.spo.go.kr

National Police Agency Cyber Terror Response Center: 182

· URL : http://ecrm.cyber.go.kr

Article 13 Personal Information Protection/Operation Manager

Personal Information Protection Officer

· Name: Yeo Woon-done

· Affiliation: Estien Co., Ltd.

Personal information manager

· Name: Park Chan-woo

· Affiliation: Estien Co., Ltd.

· E-mail : help@estien.com

· Contact: 02-3471-1915

Personal Information Inspection Request

· Users can request access to personal information to the following departments. The company will make efforts to promptly process users' requests for viewing personal information.

· Name: Park Chan-woo

· Affiliation: Estien Co., Ltd.

· E-mail : help@estien.com

· Contact: 02-3471-1915

Article 14 Duty to notify

The personal information processing policy of “Estien Co., Ltd.” was established on April 14, 2022, and if there is any addition, deletion or modification of the contents due to changes in laws, government policies or security technology, it will be posted on the website.